Privacy Policy

This Privacy Policy explains how [Company Legal Name] (“Electrix”, “we”, “us” or “our”) collects, uses, discloses and safeguards your personal data when you visit our website, place an order, or book a service. We are committed to protecting your privacy in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

By using our platform you consent to the practices described in this policy. If you do not agree, please discontinue use of the platform.

We collect the following categories of information:

• Account information: your name, mobile number, email address and password (stored in encrypted form) when you register or sign in.
• Address & location data: delivery and billing addresses. Where you choose to use the “use my current location” feature, we collect GPS/geolocation coordinates from your device to help you fill your address accurately. Location access is optional and only captured with your permission.
• Order & transaction information: products purchased, order value, GST invoice details, service bookings, and communications relating to your orders.
• Payment information: payments are processed by our payment gateway partner. We do not store your full card, UPI or net-banking credentials on our servers.
• Technical & usage data: device type, browser, IP address, and interactions with the site collected via cookies and similar technologies.

• To create and manage your account and authenticate you.
• To process, fulfil and deliver your orders and service bookings, and to issue GST-compliant invoices.
• To arrange shipping, delivery and returns through our logistics partners.
• To provide customer support and respond to your queries.
• To send transactional communications such as order confirmations, dispatch and delivery updates.
• To improve our products, services and website experience.
• To detect, prevent and address fraud, security incidents and misuse.
• To comply with applicable legal and tax obligations.

We use cookies to keep you signed in, remember your preferences, and understand how the site is used. You can manage your choices at any time. For full details of the categories of cookies we use and how to control them, please read our Cookie Policy.

We share limited personal data with trusted third parties strictly for the purpose of operating our services:

• Razorpay — our payment gateway, which securely processes your payments. Your payment data is handled under Razorpay’s own privacy policy and PCI-DSS standards.
• Shiprocket — our shipping and logistics aggregator, with whom we share your name, delivery address and contact number so that your order can be shipped and tracked.
• Communication providers used to send you email and SMS notifications.

These providers are permitted to use your data only for the services they perform for us and are contractually required to protect it.

We retain your personal data for as long as your account is active or as needed to provide services, and thereafter as required to meet legal, accounting and tax obligations under Indian law. When data is no longer required, it is securely deleted or anonymised.

We implement reasonable technical and organisational security measures, including encryption of sensitive data in transit and at rest, access controls and secure infrastructure, to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Subject to applicable law, you have the right to:

• Access the personal data we hold about you.
• Correct or update inaccurate or incomplete information.
• Request deletion of your personal data, subject to legal retention requirements.
• Withdraw consent you have previously given, including for location access and marketing communications.
• Nominate an individual to exercise your rights in the event of death or incapacity, as provided under the Digital Personal Data Protection Act, 2023.
• Lodge a grievance with our Grievance Officer.

Our platform is intended for users aged 18 and above. We do not knowingly collect personal data from children without verifiable parental or guardian consent.

We may update this Privacy Policy from time to time. Material changes will be notified on this page with a revised “Last updated” date. We encourage you to review this page periodically.

For any questions about this policy or to exercise your rights, please contact our Grievance Officer:

• Email: support@electrix.example
• Registered office: [Registered Address]
• Entity: [Company Legal Name]