Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of the website, products and services offered by [Company Legal Name] operating as “Electrix Store” (“we”, “us”, “our”). By accessing the website, creating an account, placing an order or booking a service, you agree to be bound by these Terms. If you do not agree, please do not use the platform.

• You must be at least 18 years of age and legally capable of entering into a binding contract to use our services.
• You agree to use the platform only for lawful purposes and in compliance with all applicable Indian laws.
• You must not attempt to gain unauthorised access to any part of the platform, interfere with its operation, or introduce malicious code.
• We reserve the right to suspend or terminate access for any user who violates these Terms.

We sell electrical and plumbing supplies and offer related installation and repair services. Product descriptions, images and specifications are provided for information and may vary slightly from the actual product. All products and services are subject to availability, and we may limit quantities or discontinue any item without notice.

• All prices are displayed in Indian Rupees (₹) and are inclusive of Goods and Services Tax (GST) unless expressly stated otherwise.
• A GST-compliant tax invoice is issued for every order.
• Prices, offers and discounts are subject to change without prior notice, but changes will not affect orders already confirmed.
• In the event of a pricing error, we reserve the right to cancel the affected order and refund any amount paid.
• Delivery or shipping charges, where applicable, are shown separately at checkout before you confirm payment.

• Placing an order constitutes an offer to purchase, which we may accept or decline. A contract is formed only when we confirm the order.
• Payments are processed securely through our payment gateway partner, Razorpay. We do not store your complete payment credentials.
• We may cancel orders in cases of suspected fraud, stock unavailability, or errors in pricing or product information.

• You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
• You agree to provide accurate and current information and to keep it updated.
• Notify us immediately of any unauthorised use of your account.

Returns and refunds are governed by our Return & Refund Policy, and delivery is governed by our Shipping & Delivery Policy. These policies form part of these Terms.

All content on the platform — including the Electrix name and logo, text, graphics, images, product photography, page layouts and software — is the property of [Company Legal Name] or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute or create derivative works from any content without our prior written consent. Brand names and trademarks of manufacturers appearing on the platform remain the property of their respective owners.

To the maximum extent permitted by law, Electrix shall not be liable for any indirect, incidental, special or consequential damages arising out of or in connection with your use of the platform or products. Our total liability for any claim shall not exceed the amount paid by you for the specific product or service giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded under the Consumer Protection Act, 2019 or other applicable law.

You agree to indemnify and hold harmless [Company Legal Name], its directors, employees and partners from any claims, losses or expenses arising out of your breach of these Terms or your misuse of the platform.

These Terms are governed by and construed in accordance with the laws of India. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts, without prejudice to the consumer’s statutory rights and remedies under the Consumer Protection Act, 2019.

We may revise these Terms from time to time. The updated version will be posted on this page with a revised “Last updated” date, and your continued use of the platform constitutes acceptance of the changes.

For any questions regarding these Terms, contact us at support@electrix.example or write to [Company Legal Name], [Registered Address].