Return & Refund Policy

At Electrix we want you to be fully satisfied with your purchase. This Return & Refund Policy explains when and how you can return a product and receive a refund. It applies to purchases made through our platform and should be read together with our Terms & Conditions. Your rights under the Consumer Protection Act, 2019 remain unaffected.

You may request a return within 7 days of delivery for most products. For items that are damaged in transit, defective, or where an incorrect product was delivered, please raise the request within 48 hours of delivery, along with supporting photographs, so we can resolve it quickly.

To be eligible for a return, an item must meet the following conditions:

• The product is unused, uninstalled and in its original condition.
• The original packaging, tags, manuals, warranty cards and free accessories are intact.
• Proof of purchase (order number or GST invoice) is provided.
• The product is not part of the non-returnable categories listed below.

• Products that have been installed, wired, cut to size or otherwise used.
• Made-to-order, customised or specially procured items.
• Items marked as non-returnable or as final sale on the product page.
• Products with broken security/warranty seals, unless found defective.
• Consumables and hygiene-sensitive items once opened.

• Go to My Orders, select the relevant order and choose “Request Return”.
• Select the item(s), choose a reason and upload photographs where the item is damaged or defective.
• Alternatively, email us at support@electrix.example with your order number.
• Once approved, a pickup will be arranged through our logistics partner, or you may be asked to self-ship in certain locations.

After we receive the returned item, it undergoes a quality inspection. Refunds or replacements are processed only after the item passes this inspection. If the returned product does not meet the eligibility conditions, it may be shipped back to you and the refund declined.

• Refunds are issued to the original payment method used at checkout via our payment partner, Razorpay.
• For prepaid orders, the amount is credited back to the source account (card, UPI, net banking or wallet).
• Applicable GST paid on the returned item is refunded along with the product value.
• Original shipping charges, if any, are non-refundable except where the return is due to our error (damaged, defective or wrong item).

Once a return is approved and the quality check is complete, refunds are initiated within 3–5 business days. Depending on your bank or payment provider, it may take an additional 5–7 business days for the amount to reflect in your account. You will receive a confirmation once the refund has been processed.

You may cancel an order before it is dispatched at no charge, and a full refund will be issued for prepaid orders. Once an order is shipped, it can no longer be cancelled but may be eligible for return upon delivery as per this policy.

For defective or damaged items you may opt for a replacement instead of a refund, subject to stock availability. Products carrying a manufacturer’s warranty are additionally covered under the terms of that warranty, which you may claim directly with the manufacturer or with our assistance.

For any return or refund assistance, contact us at support@electrix.example. Business entity: [Company Legal Name], [Registered Address].